Refund & Cancellation Policy — BuildFlow

1. General Policy

BuildFlow provides digital, AI-powered services delivered electronically, including no-code workflow automation, quantity take-offs and rupee-priced BOQs, IFC parsing and generation, floor plan and 3D render generation, and video walkthroughs. Because these services are delivered digitally and consume computational resources as soon as they are used, all purchases are final and non-refundable except in the limited circumstances described in this Policy.

This Policy applies to all customers — whether individuals, firms, or enterprise organizations — and to every plan and product offered on the platform.

Nothing in this Policy limits any right you may have that cannot be excluded or waived under applicable law.

2. Subscription Plans

Paid subscription plans are billed in advance on a recurring basis, either monthly or annually, through our payment processors. Your subscription grants access to the features and credit allowances applicable to your plan for the billing period you have paid for. Current plan names, pricing, and credit allowances are published on the pricing page.

You may cancel your subscription at any time. Cancellation stops future renewals; your plan remains active and you retain access to its features and any remaining plan credits until the end of the billing period you have already paid for.

We do not provide prorated or partial refunds for the unused portion of a billing period. Cancelling part-way through a monthly or annual term does not entitle you to a refund of fees already paid.

Subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel before the renewal date.

3. Credits & Usage

Paid plans include an allowance of AI credits, which are consumed when you run AI-driven generation such as floor plan generation, quantity take-offs, renders, and video walkthroughs. Credits are a usage meter and have no independent cash value.

Credits are non-refundable and non-transferable. They cannot be exchanged for cash and may not be sold, assigned, or shared with any other account.

Plan credits are granted for each billing period and expire at the end of that period if they are not used; they are not paid out or refunded when they expire. Certain higher-tier plans include a limited carry-over — for example, up to one billing cycle's worth of unused plan credits may carry into the next cycle, capped so that the balance cannot accumulate indefinitely. Any such carry-over is part of the plan and does not make credits refundable. Credits purchased separately are governed by Section 4.

4. One-time Purchases & Add-ons

In addition to subscription plans, we may offer one-time purchases such as credit top-up packs and other add-ons. These purchases are final and non-refundable once the credits or add-on have been made available to your account.

The only exception is where a purchased item fails to be delivered to your account due to a verified fault on our side. In that case we will restore the item to your account or, at our discretion, issue a refund as described in Section 5.

Credits purchased as top-up packs remain available to your account and do not expire, but they remain non-refundable and non-transferable in the same manner as all other credits.

5. Technical Errors & Failed Transactions

If you are charged for a service or item that is not delivered because of a verified system failure on our side, you are entitled to a remedy. Examples include a render, video, or IFC job that fails while the corresponding credits are deducted, or a payment that is captured but does not result in the plan or credits being provisioned to your account.

The same applies to a duplicate charge raised for a single intended purchase.

In these cases we will, at our discretion, restore the affected credits, issue an account credit, or refund the amount charged. To be eligible, you must contact us within 7 days of the transaction with the details set out in Section 11.

6. Failed AI Generations

Our platform is designed so that where an AI generation job fails on our side, the credits reserved for that job are automatically returned to your account balance where applicable. You do not need to take any action for these automatic credit refunds.

Dissatisfaction with the creative or subjective quality of an AI-generated output — for example, the style, appearance, or interpretation produced by a floor plan, render, video, or model — is not a system failure and is not grounds for a refund. AI-generated outputs are computational approximations provided as professional aids, as described in our Terms of Service.

7. Free Trials & Promotional Credits

Free plans, free trial periods, and promotional or complimentary credits are provided at no charge and carry no monetary value. They are not refundable and cannot be exchanged for cash or transferred to another account.

We may add, modify, reduce, or withdraw free trials and promotional credits at any time, without notice and at our sole discretion.

8. Enterprise & Custom Contracts

Where you have entered into a separate signed agreement with BuildFlow for enterprise or custom services, the refund, cancellation, and termination terms of that agreement prevail over this Policy to the extent of any conflict. In the absence of such an agreement, this Policy applies in full.

9. Abuse, Misuse & Termination

We may suspend or terminate an account, without refund, where we identify a violation of our Terms of Service, fraud, payment fraud, abuse or misuse of the platform, or any attempt to circumvent usage limits, credit metering, or plan restrictions.

Fees already paid and any credits remaining on an account terminated under this Section are forfeited and are not refundable.

10. Chargebacks

If you believe you have been charged in error, please contact us at support@trybuildflow.in before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved quickly and directly.

Initiating a chargeback without first contacting us may result in the suspension of your account and the loss of any remaining credits while the dispute is investigated. We reserve the right to contest chargebacks we believe to be unwarranted, including by submitting evidence of the services delivered.

11. How to Request a Refund

To request a refund under this Policy, email support@trybuildflow.in from the email address registered to your account, including:

• ➔The email address registered to your BuildFlow account;
• ➔The transaction or payment ID for the charge;
• ➔The date of the transaction;
• ➔A description of the reason for your request.

We aim to review and respond to refund requests within 7–10 business days of receiving all required information. Where a refund is approved, it will be issued to the original payment method used for the purchase, through our payment processor (Razorpay or Stripe). Depending on your bank or card issuer, it may take a further 5–7 business days for an approved refund to reflect in your account.

12. EU/EEA Consumers — Right of Withdrawal

If you are a consumer resident in the European Union or European Economic Area, you may have a statutory right to withdraw from a purchase within seven (7) days of the transaction, without giving a reason.

This right does not apply, and is treated as waived, where you have expressly consented to the immediate performance of a digital service at checkout and acknowledged that you thereby lose the right of withdrawal once performance begins. Because our services are made available for use as soon as your purchase completes, the right of withdrawal is exhausted once you begin using the service.

Where the right of withdrawal applies and has not been waived, contact us within the withdrawal period as described in Section 11. Nothing in this Policy removes any mandatory statutory right that cannot be excluded under the law applicable to you, and this Section is in addition to the remedies for technical errors and failed generations in Sections 5 and 6.

13. Governing Law

This Policy is governed by the laws of India. The courts of Pune, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or relating to this Policy.

14. Policy Updates

We may update this Policy from time to time. Any changes take effect when the updated Policy is posted on this page, and the "Last updated" date above will be revised accordingly. Your continued use of BuildFlow and its paid services after a change takes effect constitutes acceptance of the updated Policy.

15. Contact

For questions about this Policy or to make a refund request, contact us at:

GENAI DATA SOLUTIONS PRIVATE LIMITED
Email: support@trybuildflow.in

Grievance Officer: [Grievance Officer name]
Grievance email: [grievance-officer-email]